Vodafone Idea - Assistant General Manager - Client Manager - Elite/Strategic Accounts

AGM-Client Manager

Description :

Role : Client Manager - Elite, Strategic Accounts

Job Level/ Designation : M2

Function / Department : Strategic Accounts / Vi business

Location : Bengaluru

Job Purpose :

- The Client Manager is responsible to understand the business, single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.

- The role of Client Manager is to liaison between VIBS & the business and to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key Result Areas/Accountabilities :

- Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers

- Responsible for the incremental revenue growth on both Mobility and Fixed line offerings.

- Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision

- Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue

- Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.

- Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities

- Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA

- Facilitating Collections Team to ensure timely payments and reduction in bad debts

- Manages detailed Account dossier and update periodically.

- Adhere and comply to all processes and systems of VIL & VIBS

- Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.

- Account Engagement and Account Mapping with C Levels

- To Maintain Account level P & L

- Should be able to steer the c level conversation with ease

Core Competencies, Knowledge, Experience :

- 5 to 7 - years of - Account Management experience

- Expertise in Enterprise telecom products & services

- Enterprise Solution & Consultative Selling background

- Must have technical / professional qualifications

- Professional Qualifications - MBA from reputed institute

- Technical Qualifications - In depth knowledge on Enterprise telecom voice and data domain

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