Vodafone Idea - AGM - Cluster Collections & Retention

AGM - Cluster Collections & Retention

Description :

Role : Collections & Retentions

Job Level/ Designation : M2

Function / Department : Customer Service

Location : Mumbai

Job Purpose :

- This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.

- The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.

- Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.

- Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.

- The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills

Key Result Areas/Accountabilities :

- Achievement of Business KPIs of Retail & IOIP segment through various measures

- Monitoring and Co-ordinating with Zonal Team on achievement of Monthly and Quarterly Target

- Collection and Bad Debts Performance

- Voluntary and Involuntary. Churn Reduction

- Cost of Collections within Budget

- New Initiative and Automation

- Team Development and training

- Cross functional coordination to achieve organisational goals

- Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency

- People Management through identifying timely need of resources-

- Explore new avenues for cost reduction and efficiency improvement

- Collection back office management to support- collection processes

- Competition benchmarking on Postpaid Products and Servicing

Core Competencies, Knowledge & Experience :

- Target Oriented Approach

- Receivables management (Collection expertise)

- Sound in Process / systems knowledge / experience

- Strategic thinking ability and excellent data analysis skills

- Capability to influence cross functional team as per Metrix

- Excellent Communication Skills and presentation skills

Must have technical / professional qualifications :

- Graduate / PG in any field

- Excel and Presentation skills

- MS Office & Presentation Skills

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