Vodafone Idea - AGM - Client Manager - Outbound Business

AGM Client Manager - Outbound Business

Location : Pune

Job Purpose :

- To manage and deliver revenue growth from allocated Strategic accounts.

- To drive a focused account strategy adopting Vodafone Idea Winning Complex Sales model to grow VF share in these accounts pan India across integrated Mobility, Fixed Line & Focused products

- Deliver the best in class customer experience with a high NPS score. To Farm and create new hunting opportunities in these accounts and grow VF wallet and mind share.

Key Result Areas/Accountabilities :

- Identifies, Generates and pursues sales opportunities and leads which may come from meetings, clients, etc.

- Accountable for targets and delivery of performance of nominated accounts

- Deliver all financial targets per account- for revenue and order book for all line of products ( mobility,- Fixed Data, IOT, Cloud, etc)

- Assesses customer and market trends and provides timely and accurate- forecasting.

- Drives accelerated revenue growth by identifying potential areas for new and existing products and services in targeted accounts

- Works closely with Global Account Manager to align with the overall strategy of the account and enhance the C-Level Connect.

- Establishes appropriate relationships with Vodafone customers and leverages those relationships to win new business

- Candidate should have good communication skills and ability to build long term relationships

- Looking for customer centricity and a learner

Core Competencies, Knowledge, Experience:

- 4 - 8 years of experience in enterprise solution selling

- Previous experience doing large scale business development

- Managing C-level engagement

- C - Level Customer stakeholder engagement and escalation contact for all customer experience related issues and build the relationship to drive commercial opportunities

- Farming and nurturing deep engagements across buying centres of identified Prime accounts

- Responsible for customer specific workshops and devise bespoke solutions to cater to customer business challenges via consultative selling

- Exploring mutual collaboration opportunities as partners in the market.

- Managing CXX

- Influences VI Account Sponsors and Group decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes

- Deliver the best in class customer experience with a high NPS score

- Replicating the best practices across all the HQ-NHQ locations

- Escalation contact for all customer experience related issues

- Creates and manages the overall account development and strategic plan to deliver higher profitability and CXX.

- Ensures virtual team works collaboratively with all other functions within Vodafone.

- Decides quality levels, functionality and capability of services for specific customers in conjunction with the Service Manager.

Must have technical / professional qualifications :

- Must have experience in enterprise solution selling for fixed line & Non Mobility products,

- Must be Post Graduate candidate

- Must have P&L experience and be able to acquire business profitably

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