Vodafone - Head - Mpesa Sales

Mpesa Head (SM - m-pesa sales)

Role title : M-pesa Head

Function : Sales

Job Family : Sales

Business Area : M-pesa

Reports to : Circle Sales & Marketing Head

Location : Bangalore (Karnataka Circle)

Role purpose :

Responsible for creating and fulfilling demand for m-pesa. The Head will be responsible to manage the development of channel, eco systems, merchant networks and manpower pool. One of the key functions shall be to support the circle prepaid team in customer acquisition, agent expansion and merchant roll out.

Key accountabilities and decision ownership :

- Develop & own Circle business plan to drive subscriber penetration, revenue growth and brand leadership in the circle

- Drive implementation of agreed business plan in sales, marketing and eco system development to meet biz goals for circle

- Develop the team to make it best in class through strong formal and informal training and guidance

- Develop a strong and efficient distribution mix to ensure market penetration, quality of service & compliance with regulatory requirement

- Define parameters and plan for merchant sign ups to create an effective eco system in urban and rural markets

- Consumer promotions and channel engagement on a regular basis

- Ensure buy in of peers and superiors at corporate and circle levels

- Joint working with Sales Head, Retail Head, Marketing Head and Finance Head for execution of agreed roadmap

- Single point of contact for all m-pesa development work in the circle inter phasing between circle, corporate and various functions at the circle

- Management of SAC, Marketing and S&D monies to maximize business impact

- Incorporate best practices from across the country and other businesses to improve business

- Continuous improvement in operational quality and high level of customer satisfaction

- Track and report line item wise budgets versus spend, for approved m-pesa deliveries

- Ensure that the HSW norms are adhered to Core competencies, knowledge and experience:

Critical Success Factors :

- Understand business roadmap, product & service rollout plans, regulatory and external environment

- Align m-pesa to the telecom business

- Implementation of agreed estimation and review processes

Threshold Functional Competencies :

- Managing new businesses right from delivery planning to realizations

- Experience in defining governance models and ensure implementations

- Team trainings around improving team productivity, bonding and impact

Differentiating Functional Competencies :

- Strong presentation and negotiation skills

- Sales Planning & Forecasting

- Clear, concise business communication style with attention to details

Budget owned :

- Manage alternate channel (non-telecom) and build synergy between the 2 channel streams for revenue growth.

- Sales acquisitions from the channels and thereby, revenues, margins, contribution, budgets, etc

- Number of geographies, number of customers, number of sites, etc.

The role will have 2 direct reports:

- Channel Development Lead

- Market Development Lead

Key performance indicators :

- Meeting projected subscriber numbers

- Delivery of BD agent width across the circle and extraction from them

- Meet revenue targets for the circle

- Development of eco systems - NGOs, MFIs, Corporates etc.

#LI-SS3

Experience :

- 8-10 years of Telecom / Retail finance/banking experience

Must have technical / professional qualifications :

- MBA from a reputed institute

Please apply through the external link of Vodafone for your application to be considered.