Vodafone - Executive/Sr Executive/AM - Store Manager - Retail - Consumer Commercial

Store Manager( Exec/Sr. Exec/AM - Retail - Consumer Commercial )

Role profile :

Role title : Store Manager

Function: Retail

Band: I/H

Job Family : Sales

Business Area : Retail ( Consumer Commercial )

Reports to : Zonal Retail Lead / Branch Manager

Location : Bengal

Role purpose :

- Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)

- Execute marketing promotions, display and store experience schemes

Key accountabilities and decision ownership :

Sales :

- Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone store

- Ensure and monitor quality of acquisition through the store

Revenue :

- Deliver revenue targets for the store

- Increase revenue per footfall by aiding customers- purchase decisions

RoI :

- Achieve profitability (Return on investment) targets for the store

- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service :

- Manage churn and achieve customer satisfaction for walk-in customers

Store Management :

- Ensure adherence to store processes in terms of documentation and systems

- Ensure infrastructure / store upkeep

- Maintain availability of stock at the store while adhering to norms

- Ensure appropriate placement of pop-ups and product displays at store

Marketing :

- Execute marketing, branding and promotion activities

- Ensure fliers/ brand POS are available at store

- Resolve channel-specific issues within specific timelines

People :

- Resolve store-specific issues within specific timelines

- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees

- Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance :

- Ensure that the HSW norms are adhered toCore competencies, knowledge and experience:

Critical Success Factors :

- Continuous Learning & Empowering Talent

- Building Team Commitment

- Leads Decision Making & Delivering Results

Threshold Functional Competencies :

- Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies :

- Sales Planning and Forecasting

- Solving Problems

Budget owned :

Financial (Limits / Mandates Etc.) :

- Ownership of revenue targets (through footfalls and sales/ footfall) for stores

- Accountability for Store RoI

Non - Financial :

- Monthly reviews and planning for the store with regular updates to the Retail Lead

- Team conflict resolution

- Coaching and training to store executives

- Staying abreast with market developments, customer preferences, retail outlook, company policies, procedures, sales process and legislation and dissemination of the same to the team

Key performance indicators :

- Achievement of all KPIs

- Achievement of key financial targets (Revenue, RoI) at a store level

- Execution of all strategies and plans in the store

- Development and retention of team members in the store

#LI-WB

Must have technical / professional qualifications:

- Essential : Graduation

- Desired : full - time post - graduation in business management/MBA

Experience :

- 1- 5 years

- Experience of retail store and customer relationship management

- Revenue Target achievement and cost management

To apply for this position, please use the following URL