Vodafone - DM/Manager - VBS Solutions - Pre-sales Consultant

Role Purpose:

- To take the technical lead for the successful sale of mobile solutions for Vodafone Enterprise/Global/SME Customers, either within a region or on a global basis.

Key Accountabilities:

- Working with the National/Global/ Key/SME Account Manager, present and sell complex voice and data mobile solutions to Vodafone Global/Enterprise/SME Customers

- Assist Account Managers in identifying and scoping of sales leads for complex voice and data solutions

- Run customer-facing presentations on Vodafone's products and Solutions.

- Initiate with Customer Project Managers and Technical resources

- Lead discussions with customers on technical solution design

- Assist the Account Manager in assessing cost requirements to assist to price setting

- Define trial/POC programs in agreement with the Account Manager and customers

- Win customer confidence via solution consulting abilities and support the Account Manager in gaining customer agreement to proceed with Vodafone's proposals

- Ensure that the proposed mobile solutions fit with the customer's technical requirements

- Document customer requirements in standardized format and perform GAP analysis as compared to Vodafone's standard products & services offer/capability

- Evaluate and document the customer's technical infrastructure with which Vodafone's mobile solutions will be integrated.

- Engage with Vodafone's internal departments (Customer Solutions, Regional Heads,Technical Specialists, Service Fulfilment Team) to confirm that the proposed solution can be supported.

- Engage with Service Fulfillment Team to build the customer support model and present it in a standardized format, following international quality guidelines (e.g. ITIL methodology). Agree critical success criteria to assure delivery of support infrastructure during trials and/or operational phase.

- Define solution training requirements; build and lead Customer Train-the-Trainer programs

- Establish a review and reporting governance structure to track customer requirements.

- Assess the satisfaction of customers, colleagues, OpCos and Partner Managers with regards to the Solution Design approach

- Capture lessons learned and share them with the Pre Sales and Technical Support Teams to drive improvements in our approach to technical Pre Sales and Solution Design

- Work with the Program Manager to agree handover of design for implementation by the Service Fulfillment team.

Technology Specialization:

- Should peak in One of the technologies e.g. 3G/GPRS, Application Mobilization, Fixed Line Services like MPLS, Internet Leased Lines, Point-to-Point links,Security, Fixed Voice, Messaging Solutions, Conferencing, Unified Communication, Contact Centre and provide technical and business Consulting Solutions for appropriate requirements from customers.

Typical Outputs:

- Growth in Products penetration in the Customer Base.

- Customers on new solutions.

- Business Case Studies.

- Accuracy of Solution deployed.

- Attain Customer's faith and confidence.

Essential Personal Specifications:

Education qualifications : BE and MBA

Technical Skills :

- Knowledge of Solution Sales, technology products and the Telecom industry in general

- Industry Certifications e.g. Cisco (CCNA/ CCNP), Microsoft, SAP etc.

- In-depth knowledge of data communication technologies [including SMS, MMS, WAP, GSM, GRPS, 3G, IP, MPLS VPN, ] and/or of voice communication technologies [ including IN, GSM, SS7, IP, Wireless Office, VPN]

People skills:

- Experience in working with multiple Sales teams

- Ability to communicate at multiple levels with both customers and colleagues