To ensure standardized customer experience across all customer touch-points (VS, VMS, CC, FOS, tele-calling, etc by way of audits & improvement in process efficiency. To work upon defect reduction & reduction in cost to serve.  Reduction in Cost to Serve:  - Optimising ACHT  - Reduction of Call Disconnections  - Reduction of Blank Calls etc.  Improvement in Process Efficiency:  Improve process efficiency to reduce cost  - Non Call Center related Cost  - Reduction in Repeat Interactions  Building Measurement Capability:  - Deploying CS NOC  - Quality Measurement Systems as Dashboards etc.  - Maintaining the Quality Scorecard  Building Operational Capability - Outbound:  - Deploy the quality Process across outbound processes  - Deploy Voice Logger  Building Process Capability:  Internal Bench-marking:  - Implement an approach for replicating the Best Practices / Best practice Clearing House, (ii) Closure of the gaps identified  Competition Bench-marking:  - Competition bench-marking across customer life cycle,  - Closure of the gaps  Business Excellence:  - Building the base for Business Excellence to take care of process gaps continuously  Inbound Customer Touchpoint:  - To maintain and Improve the Quality of Customer Experience in Call Center, Stores, WCOM etc. (Including ADVMS)  Back-end and Systems etc.:  - To maintain and Improve the Quality of Customer Experience in Back-end and Systems (IVR) etc.  Qualifications: MBA  Experiences: Min 8-9 years experience in customer service, of which at-least 3 years in telecom  - Leadership skills, communication, analytical, team handling & good interpersonal skills	MBA from a reputed institute  - Qualified quality analyst

Hyderabad

Vodafone - DM/Manager - Quality - Customer Service 

Vodafone - DM/Manager - Quality - Customer Service  ,Job Description for Vodafone - DM/Manager - Quality - Customer Service  in Vodafone India in  Hyderabad for (6-9) years of experience. Apply Now!

Job Description for Vodafone - DM/Manager - Quality - Customer Service  in Vodafone India in  Hyderabad for (6-9) years of experience. Apply Now!