Vodafone - Digital Product Manager - Website/App

Role purpose:

The purpose of the position is overall operations & productions management for all digital assets for Vodafone India with the ambition to be best-in-class.

Key accountabilities and decision ownership [max 5]:

- Develop deep understanding of customer needs/insights for the development of Digital Assets User experience, products and services

- Own the web/mobi/app/SSK digital design activities and be obsessed with improving the user experience

Operations:

- Drive continuous improvement of our digital experience based on deep analytics and insights on a daily basis

- Management of a robust and updated product catalogue and always up-to-date content.

- Ensure that the site performance is as per quality benchmarks along with IT.

.Production:

- Develops the Production Roadmap, feature prioritisation & release plan for Digital Assets with key inter and cross function stakeholders incl revamp of the Assets

- Develops business models for investment assessment

- Ensures that appropriate commercial overviews, business models and processes are in place for any product and user experience investment

- Set up and manage a rigid Governance framework for customer experience and the delivery of the production roadmap

- Guide technology through the implementation of the Digital roadmap & build robust governance around the release plan

Core competencies, knowledge and experience [max 5]:

- Excellent understanding of the Online/Digital marketplace: trend awareness; industry best practices; competitor analysis.

- Strong customer orientation and obsession with consumer/user journeys

- Goal focused and energetic in delivery with tracked record in strong execution

- Capable of working in a complex organisation and able to build strong relationships and credibility with multiple levels both internally and externally.

- Ability to align teams cross-market / function/agency partners/IT vendors without necessarily having direct management control

- Attention to detail and outstanding organisational skills

- Strong interpersonal skills and relationship management, both within and outside the organisation.

Must have technical / professional qualifications:

- Minimum of 3 to 4 years relevant experience essential in Online/Digital.

- Management of large scale Online capability, including end-to-end Digital Assets management

- Experience of implementing and leading a customer driven product and service roadmap and projects in a large organisation.

- Ability to join the dots - user feedback, analytics feedback, usability research to then make continuous improvement to the user journeys

- Obsessed about having the best-in-class Digital site and App

- Minimum of 5 years Leadership/Management/Supervisory experience (essential)

- International experience advantageous.

- Technical