Vodafone - Branch Operations Manager

Role Purpose

Directing branch operations to deliver sales and revenue targets

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations on an ongoing basis

Essence of Role- Key Accountabilities

Sales

Achieve targeted net adds for all products (voice – prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) in the branch

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc..)

Revenue

- Achieve branch revenue target – across all products and channels

Customer Service

- Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch

People

- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies (in CS, Sales)