Vodafone - Branch Manager - Operations

Branch Operations Manager

Role Purpose :

Directing branch operations to deliver sales and revenue targets

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations on an ongoing basis

Essence of Role : Key Accountabilities - % of time spent

Sales :

- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) in the branch

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc..) - 75%

Revenue : Achieve branch revenue target across all products and channels

Customer Service : Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch - 15%

People :

- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies (in CS, Sales) - 10%