VMock - Client Services Associate

VMock is a SMART Career Analytics company whose products are being used by leading schools and universities all over the world including Stanford, Kellogg, Chicago Booth, LBS, INSEAD and many others. We have a strong team of IITians, top tier MBAs and undergrads and an office culture to allow maximum creativity and team spirit. The company has closed its Series A funding and boasts of investors who have been Director at McKinsey SF office, EVP Bain Capital, White House Champions of Change Award recipient as great entrepreneurs, and several others.

Responsibilities: Work closely with the client relations team to manage all communication with partner institutions globally (primarily US and Europe markets)

Operate as the lead point of contact for any and all matters specific to our clients; collaborating with internal stakeholders to resolve client issues/ concerns and ensure timely responses

Understanding our strategic position and product offerings to proactively assist in the product delivery process

Delivering product specific training sessions via webinars

Maintain accurate client database for management reporting, analysis and account planning

Requirements: UG with 2+ years of client facing experience Fresh MBA graduate from a premium business school

Thrives in a customer focussed environment Excellent communication and interpersonal skills

Extremely thorough and detail oriented Self motivated and team player who can thrive in a fast paced environment