Vice President - US Mortgage Operations - BPO

CTC 55-65 LPA

Responsibilities:

- Monitoring all aspects of daily operations, including policy and procedure implementation and improvements, project planning, system oversight market benchmarking and resource management

- Oversee development and maintenance of state-specific compliance materials

- Direct the operations staff on implementing compliance related procedures

- Ensure Business Unit is compliant with client and GSE servicing guidelines

- Planning and facilitating annual vendor conference

- Oversight of vendor feedback sessions

- Develop and implement operational enhancements to address gaps in vendor management process

- Manage Vendor Escalations and Performance Issues

- Direct the development of service level reporting and scorecards

- Manage on-boarding process for customers; facilitate service agreement execution, operational readiness, and customer training

- Conduct customer visits to review performance and promote revenue expansion

- Create and manage control reports and track business unit performance against established service level agreements

- Provide frequent reports and presentations to management on business unit's status and areas for improvement