Vice President - Strategic Business/Interfacing Role - US Bank

VP (Interfacing Role) - US Bank

What we Offer:

As part of Retail Services team, we support analytical functions across cards business of retail partner, primarily focusing on marketing analytics. Few notables among the multiple areas we work in:

- Customer lifecycle management: Design and implement strategies to improve customer experience and drive revenue, spanning across all 3 stages of customer lifecycle - acquisition, ECM and Retention

- Campaign Execution/Offer optimization: Design, test and implement innovative and customer-centric offers tailored to drive customer delight and grow engagement

- Digital: Trace customer's digital journey with, design strategies to make digital experience more engaging and drive revenue through low-cost digital channels

- Revenue/Financial forecasting: Design, maintain and enhance P&L forecasting for all products & portfolios, ensure strict adherence to accounting standards and accurate forecasting techniques to help product managers plan better

Expertise Required:

The role of VP - Strategic Business Solutions group is based at Analytics and Information Management Center and reports to the SVP leading the team. The key requirements for the role -

- Be the primary point of contact within Analytics/Decision Management for a dedicated area for the business and work directly with the Chief Partner Analytic Officer in US to identify and define analytic support of business initiatives. Determine the appropriate priority and analytic effort to deliver timely solutions for a variety of initiatives.

- Create strong cross functional relationships across CRS business teams. Demonstrate strong collaboration and consensus building to achieve win-win solutions.

- Proactively monitor key performance metrics for the CRS portfolios - identifying risk and opportunities to key P&L drivers.

- Support the Business and Analytic Function in Audit and Business Control activities.

- Liaise directly with the business stakeholders to understand the business priorities and key problem areas for the business (need to have overlap with US time. Suggested work timing of 3 pm to 12 pm IST)

- Work with Analysts to translate business problem to analytics problem, build/prioritize book of work for the Analysts and deliver on the analysis

- Ability to create a compelling story from the data and present in a coherent manner to senior business audience

- Consult and provide thought leadership on how data, analytics can help address the priorities, problem areas for the business

- Ability understanding the business objective, formulating the Analytics solution and work with business partners to deliver and execute analytical solutions

- The individual should possess executive presence, proven ability to lead teams and be proactive in leading new initiatives to improve the business.

- The individual should provide mentoring, coaching to team member and create a positive work culture in the team

1. Analytic Project Execution:

Ability to lead team members and deliver analytic solutions on complex projects Ability to translate Operational priorities into vision for Analytics team and drive execution of vision through projects and initiatives Measure and own the business impact of work, Set and manage partner expectations, manage timeliness around project priorities Improves business processes to drive efficiencies Can coach/ mentor team members on theory/ practical applications of relevant tools & techniques Provide thought leadership to continuously challenge and improve the team

2. Business Knowledge: Develop business context and knowledge. Proactively seek out best practices and adopt the same in day-to-day functioning.

3. Communication: Independently manage communication with Global partners. Ability to influence senior partners and establish as a thought leader with Analytics and Operations partners

4. People management: - Improve the overall competency of the team and create an ecosystem that promotes innovation and continuous learning

5. Teamwork: Collaborate with colleagues to leverage best practices

Education:

Highly numerate, as demonstrated by Masters in a numerate subject such as Mathematics, Statistics, Economics, Business Administration, etc. from a Premier Institute or a track record of performance that demonstrates this ability.

Experience:

- 13+ Years of Analytical Experience

- Exposure to Financial Services

- Strong experience in marketing and digital analytics

Skills:

Analytical Skills:

1. Proficient in Formulating Analytical methodology, identifying trends and patterns with data

2. Business Impact Analysis

3. Hypothesis testing, Knowledge of Segmentation

4. Basic Knowledge of predictive modeling

5. Simple Optimization

Tools and Platforms:

1. Proficient in MS Excel, Powerpoint

2. Proficient in Python/ R/ SAS

3. SQL, Tableau preferred

4. Familiarity with RDBMS - Teradata/ Oracle, etc

Soft Skills:

1. Highly Self motivated

2. Client focus: Proficient in managing various stakeholders

3. Capability to act as an Owner & deliver results

4. Effective communication & Good interpersonal skills

5. Good Time management

6. Structured thinking

7. Mentoring skills