Key Responsibilities:
- Develop & refine relevant processes, systems and tools to deliver world-class delivery services to our clients in the telecom or IT industry.
- Managing the Global customer delivery team
- Hiring & managing a team of worldwide project managers, delivery managers, & deployment engineers.
- Managing end to end software/core network product delivery to service providers.
- Locating and Managing third party vendors and partners
- 3rd Party deployment partners
- 3rd Party hardware and software vendors
- 3rd Party Logistics and Delivery partners
- Manage & mentor the technical team to deliver a customer-first delivery experience
- Manage team capacity planning, technical competency and training to meet goals
- Collection and Maintenance of variance data & creating feedback loops to improve the function based on various data analysis.
- Managing Billing (Invoicing) & Revenue Forecasting.
- This position will interact cross-departmentally, extensively with Engineering, Sales, and Support organizations, to influence the appropriate action and/or attention to the issue at hand.
- Provide regular reporting and departmental updates to senior management and key stakeholders
- Foster an environment of continuous improvement in terms of processes & CSAT
Skills
- Excellent verbal and written communication skills with proven expertise in managing international customers
- Excellent presentation skills.
- Self-starter use to working in a start-up environment with minimal direction.
- Multi-cultural or international experience.
- Strong business modeling, operational management and contract negotiation expertise.
- Ability to work independently on complex problems and collaborate across cross-functional teams
- Willingness to travel 50% of the time & on short notice.
Work Experience
- 20+ years of experience with at least 8 years in leading the Global Service delivery
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