Vice President/Senior Manager - Customer Delight - Hyper Local Platform - IIT/NIT/IIM/XLRI/FMS

About us:

We are a hyper-local platform to manage your daily needs. You can subscribe to your daily needs like eggs, bread, milk, curd etc and have them delivered fresh at your doorstep every morning. The platform allows you to make amendments to your subscriptions as and when you need. Also, it comes with an advanced calendar mapping to track all your subscriptions.

Headquarters: Bangalore, Karnataka

Year Founded: 2015

Company type: Privately Held

Company size: 51-200 employees

Job Location: Bangalore

The Role - VP/Senior Manager Customer Delight Team

Looking for Young, energetic candidates to drive the Operations/Process from scratch.

- Design and set up the operational processes to ensure highest levels of customer satisfaction.

- Set standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs.

- Identifying reasons for Non Compliance on SLA / TAT and conducting root-cause analysis and taking preventive measures for repeated escalations

- Ability to understand the customer's pain points and design, improve operational preprocess.

- Team/People Management: Has prior experience and has excelled in managing fairly large teams

- Experience of working with cross functional teams

- Able to identify problems and articulate well enough to drive product improvements

- Good at Data Analysis/Metrics

Qualities & Qualification:

- MBA from top tier 1/Tier2 institutes (Mandatory) +B.E/ B. Tech from Premier Institutes (Preferred)

- Ability to get things done and solving complex problems

- Ability to work in cross functional team

- Passion for customer focused services business

- Team builder and communicator. Translates corporate business goals into well-defined performance plans for the organisation

- High-energy, with a nimble and analytical mind. A nose for opportunities

If interested kindly reply with your updated CV, along with

Current CTC

Expected CTC

Notice Period

Please refer this mail to anyone who suits the profile and will be interested in applying for the same