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15/06 Reena Gonsalves
Consultant at Innoquest Consulting

Views:723 Applications:80 Rec. Actions:Recruiter Actions:67

Vice President - RCM Operations - Health Industry (20-30 yrs)

Chennai Job Code: 1111314

MANDATORY ASK:

20 YEARS OVERALL EXPERIENCE / MINIMUM 10 YEARS FROM A US HEALTHCARE PROCESS / PROVIDER RCM - PHYSICIAN OR HOSPITAL EXPERIENCE

THE POSITION :

- This is a senior level management position that is fully accountable for the results of the reporting teams in the respective business unit (or) vertical.

- Responsible for the overall direction, coordination, and evaluation of the teams under management. Understands and demonstrates core values and Leadership Principles.

- Carries out supervisory and management responsibilities in accordance with the organization's policies and procedures.

- Mentors' others in developing Leadership behaviors.

- Hires, manages, and develops high performing teams. Identifies individual strengths of team members and actively fosters career advancement.

- Works with the leadership team to determine strategy to achieve overall site goals.

- Shapes the direction of the team, keeps them focused and motivated to deliver the right results.

- Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision making.

- Understands how to position the organization for success.

- Effectively applies best practices to all strategic decisions.

- Solves complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality.

- Maximizes resources for the greater good of the organization.

- Maintains a complete and thorough understanding of technical systems in a complex automated set-up.

- Develops and achieves performance goals and objectives in order to deliver an exceptional customer experience.

- This position requires a candidate to keep pace with our explosive growth while motivating others to meet the challenges of a performance-based culture in an extremely deadline-driven environment.

- Demonstrates ability to influence, manage, and present ideas via clear written and oral communication.

- Demonstrates emotional maturity and grace under pressure in all communications.

- Builds positive productive relationships with many stakeholders and partners around the world.

- Demonstrates flexibility in work hours based on organization needs.

ROLES & RESPONSIBILITIES :

- The candidate should have specialized skill in running large scale production operations.

- Liaise with the team to set up robust framework & systems to ensure on time and seamless delivery.

- Responsible to focus on EBITDA.

- The Vice President - Operations will be directly responsible for delivery quality, results and business strategy for all processes under his/her management

- Manage a team of 1000 to 2000 client partners to ensure efficient and seamless functioning of all operations.

- Responsible for bringing in new initiatives and driving best practices across functions by keeping tabs on the market dynamics.

- He/she must strategize and implement organizational changes to sustain high quality service delivery and manage costs.

- A clear vision of the team's operational priorities is essential, so that he/she can manage customer relationships effectively and expand the customer base.

KNOWLEDGE & SKILLS :

- The candidate must have a thorough understanding of the healthcare industry, with exposure to multinational workforces and customers.

- He/she must have significant experience in managing large, multi-tiered, cross functional teams of 1000-2000 members comprising business process executives, team leaders, delivery managers, etc.

- Strong presentation skills and the ability to motivate and inspire large groups of people are a must.

- Maintain a complete and thorough understanding of technical systems in a complex automated set-up.

- Develops and achieves performance goals and objectives in order to deliver an exceptional customer experience.

- This position requires a candidate who has the ability to dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our explosive growth while motivating others to meet the challenges of a performance based culture in an extremely deadline-driven environment.

- Demonstrates ability to influence, manage, and present ideas via clear written and oral Communication.

- Demonstrates emotional maturity and grace under pressure in all communications.

- Builds positive productive relationships with many stakeholders and partners around the world.

QUALIFICATIONS :

- Graduate or Post Graduate with over 20 years of experience Business Process Management and/or Outsourcing operations.

- Preferably from a US healthcare process background (physician or hospital billing).

- Excellent communication, presentation and people management skills.

Women-friendly workplace:

Maternity and Paternity Benefits

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