Vice President - Quality Excellence - BPO/ITeS

VP Quality Excellence

1. Develop process improvement and transformation strategy aligned to key clients' strategic priorities

2. Support in strategic priorities for driving value capture.

3. Build a strong QE team to strategize and execute process improvements

4. Build employee engagement / development programs in line with functional and business vertical plans

5. Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program. Build best practice compendium on key business situations / problems

6. Develop QE capabilities for business development and support in solutioning for key prospects

7. Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts

8. Develop cost and compliance effective quality model to meet client onshore / offshore requirements

9. Ensure execution of QA model to meet internal and external QA requirements (including compliance to third party certifications)

10. Ensure Staff engagement / development programs in line with functional requirements (e.g., QC induction, certification, etc)

11.Sustain and innovate a culture of independence of Quality Performance reporting across client/ business processes ensuring a true reflection of Client/ end customer experiences/ challenges

12. Pivot to a Digital/ Smart QA model with a lean human intervention

13. Expand QE effectiveness in the evolving

Platform - Services business model