Division: Digital
Location: Mumbai/Pune
Type: Full-time
Experience: Engineering Graduate from a reputed university.MBA Preferred, 10+ years
Functions: Product Data Management
Job Description/Responsibilities:
- Take leadership role by independently managing Product Data Management operations.
- Independently handle multiple clients - establish self as a valued partner
- Build domain expertise and lead from the front
- Collaborate with BD and CEM teams to pitch and close business opportunities
- Lead team size of typically 100 plus people - lead hiring, training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
- Proactively manage career paths of key persons and minimize program dependence on individuals by building strong succession plans
- Collaborate with Quality team in identifying process gaps, planning end to end fixes and leading execution to meet six sigma quality
- Keep a strong focus on process efficiency so as to derive cost benefits to client as well as the organization.
- Independently handle all client escalations and lead mitigation steps to prevent future escalations.
- Implement process health check through metric dashboards and put in place watertight process governance.
- Help knowledge management proliferation by sharing process knowledge and best practices within and across teams
Background & Skills
- The engineering graduate from a reputed university.MBA preferred
- 10+ years of experience in Data and Information operations or Online Data Operations or Digital Sales & Marketing Operations.
- 5+ years of experience in Product Data Operations
- Strong business understanding of hi-tech manufacturing and retail industries
- Excellent presentation and communication skills (written and verbal) and comfortable presenting at senior levels. Must have strong capabilities in MS Word & PowerPoint
- Will need to work at similar hours as clients being managed
- Superior execution skills - should be a hands-on manager
- Willingness to continuously learn, upgrade skills and stay relevant to business demands
- Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope
- Must have excellent interpersonal skills - the ability to network and earn the confidence of diverse Client personnel plus interaction with and management of organization India based operations team
- Must be able to work with teams across time-zones and cultures
- Must be organized, detail oriented, flexible& highly motivated
- Must be able to act fast and decisively when dealing with critical situations - the ability to read situations and act in real time
- Must be good with numbers and ability to derive insights from data
- Superior in planning, organizing and time management
- Prior experience with offshoring processes and methodologies highly preferred
- Seeking a challenging new position in a dynamic high growth company and industry
- Excellent multi-tasking and creative problem-solving ability
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