Vice President - Product Management - Credit Cards Domain - Bank

Industry - Financial Services

Skills - Credit Cards, Merchant acquisition

Job Type - Permanent

Job Description

- An opportunity to manage the card's product at Pan India Level

- An opportunity to be a part of a large conglomerate

Client Details:

A wholly owned subsidiary of a bank, this entity plays a major role in issuances of credit cards, merchant acquiring services & debit cards operations. The operating models are high on alliances, tie -ups & new business lines.

Description:

Role & Responsibilities Key highlights of the role are listed below (purely indicative and not limiting):

- End-to-end management of core products i.e. non-cobrands

- Responsible for acquisition and early engagement

- Deliver incremental cards ensuring right customer, channel and product mix

- Design and implement cross-sell and bundling programs with the relevant business, develop and manage working relationships with all stakeholders in the bank

- Deliver targeted profitability through efficient design and management of product features, fees and charges

- Deliver early customer engagement metrics including activation, frequency of usage, cross-sell of other products and value added services etc.

- Design and execute early engagement programs including welcome call, activation interventions and cross-sell programs

- Ensure customer friendly and industry benchmarked acquisition and early engagement process including Application Turn Around Time (TAT), Product Feature Delivery, Customer Service Response Time etc.

- Monitor risk parameters and take proactive action to ensure quality of incremental acquisition

- Ensure compliance with regulatory and industry requirements at all times

- Managing all stakeholders including Sales, Marketing, Operations, Customer Service, Finance, IT, Risk and Collections

- Managing relationships with card schemes viz. Visa, Mastercard and NPCI

Profile:

- Experience in Credit Card product design

- Exposure to Credit Card technology including issuance as well as merchant acquiring

- Understanding of Indian Credit Card Industry and Regulations governing it

- Understanding of Credit Card parameters and their impact on profitability

- Data and analytics orientation to interpret data and take necessary action

- Experience of working in cross-functional teams

- Interpersonal skills required to manage internal and external stakeholders

Job Offer:

- An opportunity to manage the cards product at Pan India Level

- An opportunity to be a part of a large conglomerate

Contact - Bhavik Doshi

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