Vice President - Process Improvement - Internet/Online

VP - Process Improvement

Skill Sets:

- Deft at Project Management with both internal as well external stakeholders.

- Ability to convert activities into defined processes with consensus from both external and internal stakeholders.

- Attention to detail and logical reasoning to identify gap in existing process and redefine business processes wherever necessary.

- Presentation skills are essential to summarise and represent relevant areas for discussion, summarise progress and present solutions as well as scale up approach to both internal and external leaders.

- Ability to identify objective parameters to assess functional and business performance. Also expected to translate metrics into pieces for analytics-based assessment and conversion to dashboards for day to day as well as periodic monitoring.

What You will do:

- Drive and own NP Operational Performance Improvement

- Identification, definition & implementation of Process Improvements by APPs on the network

- Translate improvements identified or required into SOPs / Guidance Notes

- Identify Gaps in Specs / Process of interaction between APPs on network and eliminate or minimise these gaps through Spec enhancement or drive process changes at APP end

- Pre-emptively identify areas of inter NP disputes or challenges in NP operations that may require attention and pursue possible resolutions

- Definition & implementation of Process of Ongoing Operations team working