Vice President - Operations - Sourcing & Procurement Domain - BPO

Vice President - Operations - Sourcing & Procurement

Location : Pune, India

Below is the area of responsibilities aligned to the above mentioned role / role designation :

Business Planning : Prepare Business plan, finalize target operating models depending on vertical and nature of business of the client, recruit and deploy manpower.

Key solutions implementation : Identifying and collaborating with Solution Design / key solutions / alliances / platform groups in implementation of new solutions in the S&P practice in order to differentiate service offerings on a regular basis

Contracting & Agreement : Review Master Services Agreement (MSA) / SLAs from compliance and S&P Practice execution perspective

Onboarding support of new engagement / project : Designs and signs off on right metrics, best practices, best in class controls, signs off on Business Requirement document and participation in User Acceptance Testing (UAT) from S&P Practice perspective.

Quality & Risk Planning : Focus on continuous improvement & innovation. Risk Assessment and Mitigation Planning, High Risk Project Reviews and Governance of complex engagements

Strategy & Road Map Definition (Domain) : Provide inputs on strategy and thought leadership at S&P practice level

Client Management : Listening to and acting on customer feedback (CSAT/Engagement Feedback), Client visits, Relationship management, CSAT, Engagement Feedback, SLA management, Issue & escalation management in order to achieve high Client Satisfaction for S&P Practice clients.

Initiatives and Innovation : Implement global best practices in S&P Domain in similar sub processes across all engagements. Define 3 to 4 business metrics that will be measured, tracked and articulated with clients.

Operations Management responsibilities :

- Handle Global Operations for the client across all 8 global locations. Senior/CXO levels interactions at client ends.

- Handle all facets of operation, HR, Hiring, Finance, Facilities, and Technology Infrastructure etc.

- Work closely with sales and Account Management team to increase revenue

- Maintain and build contacts with stakeholders supporting the client on Technology.

- Ability to speak at different forums at the client side and ability to address large crowds internally as well as client senior folks.

- Sign off on the training /certification methodology at the engagement level in order to ensure right skilling on engagement.

- Co-ordinate resource deployment across all processes for the engagement(Team Size, Span, Shift Utilization, Skill sets, technology

Requirements :

- Basic requirement of a Post Graduate Qualification, with at-least 12 - 14 years, and preferably 15+ years of Experience in Strategic Sourcing, Category Management, S&P Consulting, Spend Management, Procurement Services and allied areas.

- Experience of Managing Large client operations (preferably in Sourcing and Procurement space) in a BPO set up.

- Preferred Experience in Managing USD 1 Billion + Spend in Direct / Indirect Spend for large Global Clients

- Preferred Global Certifications in Sourcing and Procurement space

- Experience in and Exposure to BPO / Consulting / servicing Global Operations in S&P space will be an added advantage

Candidate should have managed a large account and multiple locations and an spend account size of more than 500M USD