Our Client is a reputed BPO. JD Desired Profile -&nbsp; At least 20 years+ of experience with 5+ years in Senior Leadership role. Degree in Finance Experience working in BPO operations in the Retail Banking space is mandatory Shifts - 1pm - 10 pm Skill, personal qualities &amp; behavioral traits - Excellent verbal and written communication skills. - Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint, Visio and Outlook. - Leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills. - Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management. - Ability to multi-task and be flexible - Essential duties and responsibilities include the following (other duties may be assigned) - The role is responsible maintaining and expanding relationships with key stake holders for existing banking accounts and working closely with CEO of the company. Job Responsibilities - Exposure to the sales cycle of the Banking deals, collaborating with the BD resource as the subject matter expert is a must. - Develop metrics to measure growth &amp; performance of the vertical and various processes. - Interface with US based Head on production, quality &amp; security guidelines. Ability to communicate well with US counterparts in virtual environment. - Needs to work closely with client to proactively understand business needs and solutions to anticipated issues. - Proactively identify gaps, report on quality trends, makes recommendations for improving and enhancing the existing framework / process by demonstrating Thought Leadership. - Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, ELT members, external partners - Responds to questions from customers and internal staff members regarding area activities. - Develop strategy go to guide for faster mining with existing customers. - Ensure daily deliverable are addressed as per client requirement in Banking client Services - Plans, assigns and monitors the workflow of a group of employees within an assigned functional area, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained. - Ensures that the area is sufficiently staffed, and that the staff is adequately trained. - Reviews area operational procedures, making recommendations to improve productivity. - Maintains daily, weekly and monthly reporting of departmental activity. - Troubleshoots issues and problems within assigned area, referring complex problems to more senior management. - Assists in the evaluation and recommendation of resources needed to accommodate increases in volume due to new business. - Responsible for promoting teamwork and the cross training of employees within project. - Ensures appropriate escalation of customer service, operational and/or employee problems. - Administer all human resource policies and procedures in a fair and consistent manner. - Perform all work in accordance with established health and safety procedures.

Pune

Vice President - Operations - Retail Banking - BPO 

Vice President - Operations - Retail Banking - BPO  ,Job Description for Vice President - Operations - Retail Banking - BPO  in InnoQuest Consulting in  Pune for (18-24) years of experience. Apply Now!

Job Description for Vice President - Operations - Retail Banking - BPO  in InnoQuest Consulting in  Pune for (18-24) years of experience. Apply Now!