Vice President - Operations - QSR/Food/Restaurant Industry - East

One of my client in QSR/ Food /Restaurant industries is looking for VP operation East. Please find below the JD for this role.

Department : Operations

Designation : VP

Report to : CEO / CFO /NBM

Revenue/Top Line :

1. Ensure the monthly targets are rolled out, the targets should be based on Same Store Sales Growth (SSSG), APC growth and growth in no of transactions.

2. Ensure the Targets Vs Actual Sales are reviewed on a daily basis and necessary actions are taken up with the respective store managers / cluster managers.

3. Identify stores which are not performing up to potential and have a Sales Revival Plan for them.

Cost Control/Bottom Line :

1. Ensure a cost budget is prepared by the Finance Controller and approved by the CFO for the target cost every month.

2. Discuss the City P&L with the Finance Controller every month and identify the cost saving opportunities to be focused on for the month.

3. Present a Monthly Review Meet (MRM) presentation to the CEO / CFO comprising of the targets Vs actual achievements for the previous month, business update and plan for the next month.

4. Take an update of the weekly purchase review from the GM - Purchases / City Purchase Manager every Wednesday morning and ensure the action points are implemented at the city level.

5. Take an update of the weekly Production Review from F&B Controller every Wednesday to ensure the action points pending are implemented at the city level.

6. Discuss with the F&B Controller on the Audit points that have been highlighted over the last week and take corrective actions to ensure the action points are implemented.

7. Prepare a HR report comprising of the standard Vs actual manpower in the stores, kitchen and management.

8. Review the attrition on a weekly basis and ensure maximum staffs are retained.

Operations :

1. Prepare a store visit plan and physically visit 5 stores every day (other than the days wherein review meets are called for in office). Identify the improvement opportunities in the stores and ensure implementation of the highlighted points.

2. Assess the performance of the cluster managers by visiting their stores and ensure that the managers are visiting the respective stores as per their schedule.

3. Review the list of Maintenance activities with the maintenance personnel on a weekly basis and ensure closure of all the points.

4. Review the progress of the Learning and Development (L&D) activities being carried out in the City and assess the progress of the function. Obtain a weekly Training update dashboard from the training team and review the opportunities for improvement.

5. Assess whether the Sales pitch is familiarized among all order taking crew members and customer service staff.

6. Check whether the individual staff members are trained enough for the position they are holding. Identify the training opportunities and assess the training requirements for individual staff.

7. Conduct Employee Redressal sessions every Friday and ensure the concerns are resolved within the parameters of the company.

Administration :

8. Approve the following expenses before accounting for the same in Books of Accounts:

9. Rent and utility bills

10. All expense vouchers (other than National Heads)

11. All repair and maintenance expenses

12. Any other costs incurred for the operations of the city.

13. (Any expenses other than those included in the cost budget would need to be highlighted to the CFO post approval from the City Head)

14. Coordinate with the Head Accounts and the City Purchase Manager for payments planning and ensuring timely payments to vendors / land lords / expenses and salaries based on available funds.

15. Liaise with various government authorities for smooth functioning of the business.

16. Ensure all applicable licenses are obtained within the define timelines.

17. Ensure excellent stake holder management (land lords, mall authorities, vendors etc.).

Kitchen and Production :

18. Ensure the City Chef and City Production Manager are maintaining the required standards, protocols, health and hygiene levels in the base kitchen.

19. Ensure smooth flow of requirement / information amongst operations / purchase / kitchen teams to ensure material movement as per requirement is duly done.

20. Ensure timely delivery of materials to the outlets and return of wastage / crates in a proper manner.

New Store Expansion :

21. Obtain the quarterly store expansion plan and hire / train the team for the new store.

22. Ensure a new store is received from the projects team in a proper manner and identify the punch points of the new store. Ensure the punch points are timely resolved.

23. Ensure the New Store Launch Plan is properly executed and new store is given adequate attention in all aspects.

Marketing :

1. Prepare a marketing strategy for the month in coordination with the marketing manager and have the marketing plan approved by the CEO.

2. Ensure proper implementation of the marketing plan and the respective activities associated with it.

3. Ensure the marketing materials are stored properly and are in a reusable condition once the event is over.

4. Ensure a list of marketing assets is prepared and updated on a weekly basis.

5. Coordinate with the social media team and ensure the digital marketing plan is properly executed.

Eligibility Criteria :

1 Candidates should be HM Graduate/PG

2 Minimum experience 10 years