Principal Consultant - Recruitments at Acumen Solutions
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Vice President - Operations - Global Shared Services - US Captive (15-20 yrs)
VP Operations - Global Shared Services US Captive
- Responsible for the operations delivery of a large delivery group covering multiple lines of business or domains
- Manage client relationships and is the key stakeholder interface for operations
- Interacts and communicates effectively with senior level stakeholders, clearly articulating issues and solutions
- Develops & manages communication plans with stakeholders aimed at improving collaboration
- Understands the drivers of the business being supported and looks for ways in which GOSS can contribute
- Sets the agenda with onshore and offshore for future improvements and growth and manages the change
- Champions improvement programs. Conducts progress reviews and removes obstacles
- Manages risk effectively
- Fosters a culture of innovation and process improvement
- Ensures the frameworks, routines, controls and best practices for operations delivery are being actively practiced.
- Supports the smooth implementation of the transition efforts with the group
- Responsible for developing the forward looking structure and talent strategy for the delivery group
- Coaches experienced managers and develops managers to take on leadership roles
- Works with HR to establish talent management, review, and retention programs for the delivery group
- Leads, manages & motivates team members to achieve desired outcomes and objectives
- Partners with Quality, HR & Training to promote an environment where colleagues are encouraged to continuously learn, develop skills and innovate
- Champions and provides oversight to engagement initiatives
- Fosters an environment that enables performance goals being met and exceeded
- Supports leadership and the Finance function to properly and accurately create budget forecasts.
- Establish P&L for the Business Unit
- Establishes, communicates, monitors, enforces appropriate service level agreements with internal stakeholders
- Responsible for delivering year on year productivity improvements and manage the costs to the budget.
- Owns the efficiency and improvement roadmap for the delivery group
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