Vice President - Operations - EdTech

Vice President Operations - Edtech | BLR

Job:

Spearheading the operation strategy and Customer experience related operations for the company. Working closely with the leadership team and become an integral part of creating a successful and smooth customer journey path.

Client Info:

Our client is a fast paced growing startup, creating an impact with it's unique ideology in the EdTech industry. They have a young and ambitious work force and are a strong believer of merit based and transparent growth.

Responsibilities:

- Direct and strategize both Teacher Operations and Customer operations

- Establish and maintain business standards for accuracy, productivity and reliability

- Ensure all operations are carried on in an appropriate, cost-effective way

- Find ways to increase quality of customer service

- Willing to work 6 days a week in a fast paced startup environment

- Improve operational management systems, processes and best practice

- Proficiency with Microsoft Office/Excel

Must Haves:

- Should have a strong knowledge and experience in spearheading both Tutor operations and Customer experience operations

- Should have 6+ experience in operations

- Must have a background with EdTech industry, preferable K12 segment

- Been a part of fast paced growing startup and lead important projects during 0-1 journey would be preferred

- Comfortable with working from office culture

- 3-4 years of experience in team handling