Our client is looking to scale their business further, the need for an experienced VP Operations to streamline the business, tighten up processes, improve work-flow efficiency and drive overall strategy has become imperative. The position is based in Mumbai. - You will be responsible for driving meaning, motivation, alignment, and transparency for a large team of in-house and cross-geographical team. - You will help our client scale and achieve water-tight operations through strengthening our processes, partnering with technology, and driving continuous improvement and new initiatives. - Retention of current employees, and customers will be your most important KPI. - Own the budget for delivering high quality service operations. - In addition, you will co-own the revenue targets while partnering with marketing. - You will co-own repeat business as a goal and work with marketing closely to re-define and innovate our service offerings. Required Candidate Skills: - 10+ years of experience in operations role preferably from a services company - Passion and desire to solve business problems through process innovation, continuous improvement, and technology - Track record of driving execution in a growing environment - Strong customer focus - Excellent numerical, decision-making and influencing skills Industry: - Ecommerce / Communication Technology / Consumer Technology/ Consumer internet companies / BPO / KPO

Mumbai

Vice President - Operations - Consumer Service - BPO/KPO 

Vice President - Operations - Consumer Service - BPO/KPO  ,Job Description for Vice President - Operations - Consumer Service - BPO/KPO  in PSS in  Mumbai for (10-18) years of experience. Apply Now!

Job Description for Vice President - Operations - Consumer Service - BPO/KPO  in PSS in  Mumbai for (10-18) years of experience. Apply Now!