Vice President - IT Operations & Customer Support Team

Need an Operations Head to lead the Operations and Customer Support team.

- Must be from a pedigree institute or has worked in middle-level management roles for big companies.

- Must have a consulting, solutions designs (IT preferred), Process Consulting background.

- Key responsibility to increase scale of operations by 10x soon using people, process, and technology.

- Must have process implementation experience, not just process design

- Should be able to draft a Tech-enabled Operations roadmap

- Must have excellent inter-personal influence and consensus building skills since he/she will be working on cross-functional projects in a multi- stakeholder environment.

- Should not be just an excellent shop-floor manager but be able to design the Operations Strategy of the company and be capable of implementing it for rapid growth.

- Should be familiar with Lean Startup methodology of scaling Process/Operations/Management Consulting and then switched to work in a real-life operations role.

- Has worked 3-4 years in designing and implementing processes/operations for large start-ups or companies.

- Soft Skills - Strong communication and articulation skills, must be presentable like a business leader

- Attitudinal Fit:

- Must have the ambition to become CEO/COO in two- three years.

- Must have an ownership mindset and take charge of work with minimum hand-holding from the co-founders.

- Must be capable of building a strong business case for his ideas and debating them out if need be

- Must also have stellar people management skills as he/she will be leading a team of 200+ employees and have two Middle-level executives reporting to him/her

- Having entrepreneurial or intrapreneur experience is a plus.

- Must have sharp analytical thinking, design thinking, and systemic thinking skills.

- Exclude candidates that do not come from a Pedigree University or have not worked with big brands.