Vice President - IT Head - BFSI

- Manage all high impact & critical incidents, problems/risks.

- Ensure production uptime for all applications as per agreed SLA's.

- Capable of bringing in innovations & initiatives.

- Responsible for Tech Solutioning & Architecting to deliver ultra-low latency trading stacks.

- Project management - Budgeting for future projects inline.

- Strong knowledge of infrastructure automation tools & DevOps solution delivery

- Handling of SCP & BCP requirements & its needs.

- AMC management & review along with Cost negotiations.

- Defining SLA for new applications & periodical review with Business on the already defined ones.

- Protectively monitor service provision on a regular basis to ensure compliance with SLAs and meet all service level obligations as defined.

- Provide Service Delivery and leadership to the team.

- Review of existing processes & bringing in process improvements wherever required.

- Ensure that all team members (i.e. Technical Analysts / Programmers) perform the delegated tasks according to set timelines.

- Provide managerial leadership (typically 80%) and technical leadership (typically 20%).

- Review MIS data & monthly presentations.

- Monitoring Vendor performance and rating them.

- Ensure Agreed level of production Support given to Business users, Internal IT and Governance teams.

- Ensure periodic review of DPC checklists.

- Ensure periodic production performance reviews with DBA / Server Team / FM / Storage team etc..

- Experience in DR/ BCP solutioning/implementation

- Production Support takeover for new applications.

- Ensure that standardized methods and procedures are used to minimize the impact of Change-related incidents.

- Ensure adequate resource management & team strength, team building & mentoring.

- Create failovers in teams to avoid person dependencies.

- Ensure that an agreed level of IT service is provided for all current IT services and that the future services are delivered to agreed achievable targets.

- Compliance to IT Governance Policy.

- Ensure the employee goals and objectives are stretched to meet organizations requirements & business expectations.

- Conducting periodical presentation/review with Senior Management.

- Quarterly review business meetings.

- Ownership of service delivery of the entire suite of outsourced production support applications.

- Publish the service delivery reports and Balanced Score card.

- Ensure periodical review of all backup policies / consistency checks