Vice President - Inside Sales - IT

Position: Vertical Owner - India Market Operations

Responsibilities:

Strategic Planning and Decision Making:

- Collaborate with management to make operational decisions and establish strategic objectives.

Business Operations Management:

- Plan and oversee day-to-day business operations in the India market to ensure smooth progress.

- Evaluate operational efficiency and implement improvements in alignment with organizational goals.

Customer Satisfaction and Relationship Management:

- Manage inbound and outbound processes to enhance customer satisfaction.

- Establish and nurture strong, long-term client relationships.

Financial Management:

- Review financial information and adjust operational budgets to drive profitability.

- Conduct periodic P&L reviews and develop a financial roadmap.

Policy Formulation and Implementation:

- Formulate and promote the implementation of policies to support business objectives.

Campaign Planning and Execution:

- Oversee campaign planning, execution strategy, pipeline management, and target setting.

Team Leadership:

- Manage a team of 100 members, providing leadership and guidance.

- Foster a culture of customer-centricity and continuous improvement.

Performance Evaluation and Data Analysis:

- Evaluate overall performance through data analysis and interpretation of metrics.

- Monitor sales performance metrics and adjust strategies as needed.

Innovation and Problem-Solving:

- Suggest solutions and innovative ideas to meet client needs.

- Proactively identify and solve problems, even beyond assigned areas of responsibility.

Job Requirements:

- Proven experience in leading Inside Sales/Tele Sales or similar business operations.