Vice President/Head - Transitions/Performance Management - Banking Operations

Vice President - Head of Transitions, Performance Management

We have a URGENT requirement of a very good candidate for the role of Vice President- Transitions, Performance Management aligned to the Banking Operations within their Captive Operations based in Chennai /Bangalore

A seasoned professional driving and managing all aspects of Transition as per the Organisation Design Model for Performance management including Business Transformation; Restructuring & Performance Enhancement; Outsourcing; Operations (for services) Operational Excellence, (Business Process Re-Engineering (BPR), Strategic Sourcing etc.

Reports To (Primary) : Head of Management Reporting

Reports To (Secondary) : Global Process Manager, Performance Management

Direct Reports : VP / AVP/Senior Managers - Transitions

Key Responsibilities :

- Explore opportunities for migration of processes/roles by building compelling cases for end to end migration from countries and Work closely with business leaders and country CFOs to augment this

- Provide SME input in the creation of the outsourcing & off shoring pipelines across different business functions

- Working with business functional leads to support the execution and implementation of project plans to transition business processes offshore

- Working with internal and external stakeholders in defining the Onshore/Offshore connect, fleshing out the Roles & Responsibilities of Onshore / Offshore roles aligning with Target Operating Model (TOM) for PM

- Leading transitions across multiple waves managing both vendor and internal staff through successful transitions

- Providing clear, concise and accurate senior management updates

- Define and publish metrics to measure success of Transition and escalate risks in timely manner

- Ensuring compliance with Bank's Operational Risk requirements throughout the project lifecycle

- Ensuring that best practices are leveraged across teams, performance is closely monitored and that issues are dealt with within the stream or escalated to senior management

- Partner with Global Process Managers and leaders to design and implement Global Standard Operating Model across areas of Performance Management and to track implementation effectiveness and gaps on a continued basis.

- Ensure that the standards of customer service provided by the function consistently met or exceed the requirements set under the Service Level Agreements agreed with the customers.

- Liaise with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures

- Engage senior stakeholders/business CFO's to drive conversations in agreeing to deliver a shared agenda of improvements/enhancements within the Performance management space.

- Ensure an effective system of financial & operational controls are introduced, maintained and continually enhanced and that a robust BCP plan is in place.

- Ensure that all the critical performance targets/standards as agreed and defined under the Service Level Agreements are met / exceeded and contribute to the strategic development of the centre & drive FSSC collective agenda.

- Work with HR to enhance the talent / skill sets to meet the growing complexity and needs of finance..

- Evaluate options for continuously promoting forums for employee engagements and encourage employees on their creativity, learning and development.

- Contribute to transformational agenda in terms of strategic, consensus building, driving and contributing to objectives for all Global initiatives as applicable from time to time.

- Effectively lead change, manage and escalate risks arising out of transition of new processes and adhere to the policies set by the Group

- Ensure compliance of regulations, policies & requirements of the - in scope- countries and reports and raise relevant risks to delivery by effective communication.

Key Competencies & Experience :

- Strong Analytical and Strategic mindset, coupled with a thorough understanding of Performance Management.

- Experience of having led or overseen org Design agenda in an Organization of comparable scale or industry

- Ability to design processes and procedures which are continually reviewed, improved and changes communicated for effective implementation, with consensus of key leaders in the wider organization.

- Ability to understand and connect business drivers and rationale for and application of those relevant to the Performance management process.

- Significant experience of working with senior management team and of interfacing with and influencing senior stakeholders.

- Broad spectrum knowledge of System Capabilities and Application platforms for realising business objectives, including products and services, operations, and delivery.

- Capable of initiating new processes, participate in new process transitions in coordination with the Clients and internal stakeholders

- Substantial experience of banking, depth and breadth of knowledge in processes especially in the areas of Management Reporting.

- Strong ability to understand financial statements and its drivers and synthesize them into meaningful analyses as required. Develop analysis & interpretations as required to facilitate management decision making.

- A leader, a team player with the management ability and track record to secure the confidence and respect of the peers, stakeholders and the executive management team.

- Ability to culturally orient in diverse & international team environment and lead and inspire multi-disciplinary teams.

- Ability to work effectively under pressure, multi task, lead through ambiguities, influence where he/she does not have direct authority & build on unstructured formative situations

Qualifications/ Skills :

- Chartered/ Cost Accountant or MBA with 15+ years of relevant finance experience in Change Management; Business Transformation; Restructuring & Performance Enhancement; Outsourcing; Operations (for services) Operational Excellence, Organisational Design, BPR, Strategic Sourcing; SCM etc.

- Strong understanding of financial industry, specifically banking products and services

- In-depth knowledge of the drivers of businesses performance and relevant key performance measures of Banking business

- Effective communication skills, including presenting and influencing senior management.

- Excellent Excel & PowerPoint skills

- Excellent written and oral communication skills.

- Solid people and project management skills.

- Leadership skills and ability to influence others in decision making

- Relationship and stakeholder management skills is important

- Initiative and proactive thinking

Should you have the relevant qualifications mandated above and are interested and feel free to give Deepti of KayZenGroup a call on +91 9825312023