Vice President - Global Technology Operations - BFS

We are hiring for Vice President - Global Technology Operations for a leading MNC into Financial Services.

Job Location is Gurgaon.

Position Objective -

In this role, the VP will focus on driving significant improvements to enterprise incident management, monitoring capabilities, automation, DevOps and platform availability. Additionally, the VP will play a key role in strategy workforce planning and optimization of the global delivery model.

Responsibilities:

- Lead technology change with excellent strategic and technical thought leadership, and a strong focus on delivering premium customer experience.

- Drive operations teams to remediate customer-impacting issues through automation and operational runbook; and revamp the ability to monitor and provide alerts on issues with our applications and business transactions with focus on customer journey.

- Work with key stakeholders to drive software solutions that align to strategic roadmaps, prioritized initiatives and strategic technology directions.

- Cultivate an environment of engineering excellence and continuous improvement, leading changes that drive efficiencies into existing operations processes.

Qualifications:

- 10+ years of large-scale technology delivery and formal management in a complex environment and/or comparable experience in information management, operations or the payments business.

- Experience in building and managing Enterprise Incident Management processes and Enterprise Monitoring and Management Centers (Network Operations Center, Service Operations Center, Command Center).

- Strong relationship skills, collaborative and team-oriented approach to solving business problems.