Vice President/General Manager - Operations - BFSI Domain - BPO

Roles & Responsibilities :

- Process performance on SLAs / Scorecards / KPIs

- Drive Process Improvements through Kaizen, Six Sigma projects and by imparting domain knowledge to the teams.

- Meet and exceed stated Project Revenue & Margins, identifying and driving margin improvement initiatives

- Customer Satisfaction / Employee Satisfaction

- Working to grow the existing business penetration (EN business), Take strategic decisions in this regard

- Addressing all customer escalations and represent the Management in all key client governance forums such as MBR / QBR s, etc.

In addition, he/she will also need to :

- Participate and contribute actively for new client RFI/RFP's.

- Providing strategic direction to solutions for new opportunities under Financial market or in BFSI

- Review and approve Standard Operating Procedures, Account Maps, Process Manuals, etc.

- Provide all domain expertise related inputs and support on new deals being pursued in BFSI area

- Manage Team of 700+ FTE's in their current role if they are from services / domestic BPO's

- Work with hunting & farming teams and grow existing capabilities

- Would have handled P&L of $ 20 Million USD

- Develop a strong second line of Subject Matter experts

Desired / Key Skills :

- Capital markets domain good to have but not a must-have.

- Exposure to an Wealth Management, Financial Statement Spreading & Investment Banking

- Understand lifecycle of Wealth Management, Credit Analysis, Asset Management

- Participation in client presentations, site visits and the due diligence processes at client sites