Vice President - Enterprise Computing - Insurance

Our client is a Life Insurance Company and prefers immediate joiners

JOB SUMMARY : Lead the IT Operations & Service Mgt Team with the objective of transforming the end user experience and creating a futuristic elastic & Scalable Technology infrastructure foundation which is the basis for Digital transformation of the enterprise. This role will play a key role in ensuring a secure, cost efficient and resilient Technology foundation.

KEY RESPONSIBILITIES :

Data center Operations & Cloud Ops :

- Design, plan and execute modern hybrid data center operations with a bias towards multi cloud operations.

- Scalable & Automated IT Infrastructure which is based on "Pay as you Use" and tech stack consolidation to optimize IT Investments on run the business

- Ensure that tech stack is current (EOL/EOS) and relevant to support digital ambition of organisation

Application Management Services :

- Implement state of Art sustain processes including automation & self-healing to ensure best in class SLA's for IT operations

- Best in class system uptimes to ensure "Always On" IT systems with event linked escalation and command center approach to avoid IT incidents

End User compute :

- Own the end user experience of dealing with IT assets through optimum end user infra strategy based on company's approach of working from anywhere.

- Implement best in class processes to enable "customer Delight" for IT end users by robust end user support especially bases on self-healing, new channels of requests - WhatsApp etc.

- Driving productivity of employees through owning the collaboration platforms and any device strategy.

Compliance/ Audits :

- Ensure compliance with specified norms & guidelines, and closure of gaps to ensure compliance of IT services and Audit requirements

Network Management :

- Build & support the unified communication strategy to integrate voice, data on a common platform in an efficient manner.

- Ensure networks are scalable, resilient & Secure to power the digital tools of organisation

Security & Business Continuity :

- Operate & Run the Security operations center (SOC) to ensure proactive approach to managing security

- Manage security across Data center, cloud, end user devices, remote access & network to ensure no security breach.

- Ensure business continuity through scalable DR which meets business norms for RTO/RPO

Database Management :

- Implement efficient DB mgt practices to ensure performance, scalability & Cost's effectiveness Implement new age databases to move away for traditional rdbms and supporting real time performance. Implement new age in cache mgt & in memory DB's to scale for inline analytics.

Infrastructure Architecture :

- Create an end state IT Infrastructure architecture which is elastic, scalable, agile & cost efficient. Create a roadmap to transition to end state architecture with a clear "Invest, Tolerate & retire" Strategy.

Key competencies/skills required :

Service Delivery - ITSM /COBIT

Cloud Ops & Engineering

AMS :

- Relationship Management (BRM)

- Strong Communication & Presentation skills

- Project Mgt skills

- Analytical Thinking

- Problem Solving & Solution mindset

- Facilitation and interpersonal skills

- Change Management skills

Requisite qualification and experience :

- 20+ years of experience in IT. Must have held leadership roles, managed IT Services & Operations

- University PG degree and / or MBA in Information systems

- Experience in strategic planning and execution

- Excellent understanding of servers, networks, datacenters and cloud technology

- Must have managed budgets to the tune of 50 crores of IT Infrastructure and services

- Service management exposure in large multi technology environment with both legacy and new age digital native stack

- Exposure to managing Infrastructure for digital technologies like web, mobile, social etc with specific expertise in rapid scale up, elasticity, orchestration, and provisioning.