Vice President - EGS COE Leader - Cloud Migration - BFSI

Job Title : EGS COE Leader, Cloud Migration

Reporting : COE Leader of Cloud and EGS Head of Enterprise Technology Services

Job Summary :

- Lead the Azure migration effort at EGS for application migrations, overseeing multi-geographies where the global-in-house centres (GICs) and offshore platforms are located, with an overall current strength of around 120 along with vendor and partner relationships.

- Responsible for the performance of the EGS migration team's delivery, ensuring alignment and compliance with cloud migration programs overall cloud strategies and project migration process

- Partner with US and EGS counterparts including Migration PMO, DBA, SQA, Architects and Azure Technical team leaders

- Leverage Skill Center and other resourcing options to build an effective staffing model that meets the needs of cloudmigration initiatives.

- Where applicable, ensureeffective transition of technology work from the US to the offshore platforms in collaboration with the US teams and the transition team.

- Build and lead a team to deliver quality and cost effective offshoring solutions to the US managers.

- Manage the business unit's budgets, revenues and expenses.

- Engage and manage stakeholder relationships and provide solutions,as needed.

- Engage the partners (counterparts in the US) to plan, assign and manage the delivery of support, maintenance and development activities.

- Provide senior leadership to the Technology leadership team at Enterprise Global Services

- Provide leadership at the industry level to build relationships and further the brand.

- Play a key role in the ETSCloud leadership team and manage initiatives at a global scale.

- Champion diversity and inclusion in the team.

Primary KRAs :

Financial :

- Budget forward load in consultation with the US, India & Philippines managers

- Monitor expense budget items for his / her team. Manage cost items within budget.

- Use optimal resourcing mix to attain financial goals.

Relationship Management :

- Initiating, developing, and maintaining relationships with US Managers and other stakeholders

- Understand the business goals and priorities of the respective technology areas and partner the US Managers to deliver the same.

- Establish effective communication with US Managers and US project team

- Responsible for coordination of delivery of Quality Assurance and Testing services

- Collaborate with the global team to measure, monitor and report on the services provided in India to meet the service levels/standards required/anticipated

- Identify opportunities for offshoring within the overall strategy

- Build effective relationships with offshore vendors

- Continually identify and drive opportunities for process improvement

Strategic Management :

- Collaborate in the development of strategic plans for use of offshore platforms

- Work with the global team to design, build and operate a robust infrastructure solution for the technologyteams in ETS.

- Identify and manage strategic relationships with local vendors for running the business.

- Measure the value of IT services delivered in terms of offshoring outcomes

- Plan and manage skill portfolio of staff in view of future needs

- Facilitate the progression of ideas to business cases and projects in accordance with agreed priorities

Operational Management :

- Manage team performance to budget and in line with overall departmental objectives

- Responsibility for delivering support and maintenance services, establishment of service performance measures tied to business outcomes

- Review and drive improvements in policies, practices and procedures on an ongoing basis with the view to creating an environment of constant improvement

- Evaluate impact, implement and measure improvements in standards achieved. Build up and maintain a sound knowledge of industry practices and procedures and examine value to the current internal environment

- Ensure no surprises, and active risk management.

- Ensure adherence to all Information Security and Access Management Policies and instantiate a strong culture of Cyber Threat mitigation and Data Protection orientation

- Align operating processes with respective technology areas. Establish proper operating metrics, and effect continuous improvement.

- Effective oversight of delivery from offshore IT Vendors for ETS

Staff :

- Develop and maintain a flexible and skilled resource base for provision of the IT service collaborating with colleagues for efficient resource management

- Develop people and Manage Talent. Create opportunities for growth, both horizontal and vertical.

- Design goals for staff in line with goals / objectives of the bank.

- Manage Performance of Staff and deal with poor performers.

- Use Rewards and Recognition to motivate staff and encourage performance.

- Improve Staff Engagement and manage attrition.

Desired experience profile :

- Ability to manage a 100+ technology team across multiple sites

- Must have 16+ years of experience, of which at least 5 years in senior management roles leading large teams, with demonstrable success in creating and driving effective technology teams in multinational business environments. Experience in anin-house centre would be desirable.

- Must have good understanding of global trends and practices in Technology

- Must be able to demonstrate true results in impacting business outcomes and must be an innovative leader.

- A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.

- Must have created and presented business cases to senior management, involving both Strategic and Operational initiatives.

- Demonstrated expertise in Project Management, Customer Engagement, People Leadership and Quality.

- Should have managed a business unit / large account independently, looking after budgets, revenues, expenses, staffing, people development, etc.

- Proven record in a successful offshore delivery environment, across multiple sites.

- Experienced in process improvement and quality frameworks.

- Good knowledge of the IT industry internationally.

- Proven capability to identify, recruit, develop and retain talent