Vice President/Director - Technology Command Centre Lead - Financial Services

- Transform the technology operations to leverage the evolving technical landscape to create a world class command center for monitoring and first touch resolution

- Drive operations teams to remediate customer-impacting issues through automation and operational runbook; and revamp our ability to monitor and provide alerts on issues with our applications and business transactions with focus on customer journey

- Ensure that IT systems availability and continued stability by setting strategies and managing the integration and contractual elements of all vendor and/or supplier services.

- Lead a diverse team of high performing individual and partnering with strategic vendors to deliver best in class operations

- Responsible to ensure that the processes executed by the service providers and strategic partners will be done efficiently and efficiently with a seamless integration.

- Work with key stakeholders to drive software solutions that align to strategic roadmaps, prioritized initiatives and strategic technology directions

- Cultivate an environment of engineering excellence and continuous improvement, leading changes that drive efficiencies into existing operations processes

- Attract, retain and grow top engineering talent across the organization, providing guidance, career development and mentorship to team members

Profile: 

- Bachelor's Degree in computer science, computer science engineering, or related field required; advanced degree preferred

- 18+ years of large-scale technology delivery and formal management in a complex environment and/or comparable experience in information management, operations or the payments business

- Experience managing large teams of 50+ people in a complex and dynamic global environment

- Experience in building and managing Enterprise Incident Management processes and Enterprise Monitoring and Management Centers (Network Operations Center, Service Operations Center, Command Center).

- Excellent leadership and communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike; able to lead intelligent business and technology conversations with senior leaders

- Strong relationship skills, collaborative and team-oriented approach to solving business problems

- Self-motivated individual who is able to combine exceptional problem-resolution and critical thinking skills with an ability to apply a customer journey lens to operations.

Job Offer : 

An opportunity to take the next step in your career, leading Global Technology Operations.

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Varsha Barooah 

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