Vice President/Director - Technology Command Centre Lead - Financial Services

- Transform the technology operations to leverage the evolving technical landscape to create a world class command center for monitoring and first touch resolution

- Drive operations teams to remediate customer-impacting issues through automation and operational runbook; and revamp our ability to monitor and provide alerts on issues with our applications and business transactions with focus on customer journey

- Ensure that IT systems availability and continued stability by setting strategies and managing the integration and contractual elements of all vendor and/or supplier services.

- Lead a diverse team of high performing individual and partnering with strategic vendors to deliver best in class operations

- Responsible to ensure that the processes executed by the service providers and strategic partners will be done efficiently and efficiently with a seamless integration.

- Work with key stakeholders to drive software solutions that align to strategic roadmaps, prioritized initiatives and strategic technology directions

- Cultivate an environment of engineering excellence and continuous improvement, leading changes that drive efficiencies into existing operations processes

- Attract, retain and grow top engineering talent across the organization, providing guidance, career development and mentorship to team members

Profile: 

- Bachelor's Degree in computer science, computer science engineering, or related field required; advanced degree preferred

- 18+ years of large-scale technology delivery and formal management in a complex environment and/or comparable experience in information management, operations or the payments business

- Experience managing large teams of 50+ people in a complex and dynamic global environment

- Experience in building and managing Enterprise Incident Management processes and Enterprise Monitoring and Management Centers (Network Operations Center, Service Operations Center, Command Center).

- Excellent leadership and communication skills, with the ability to influence at all levels across functions, from both technical and non-

technical perspectives alike; able to lead intelligent business and technology conversations with senior leaders

- Strong relationship skills, collaborative and team-oriented approach to solving business problems

- Self-motivated individual who is able to combine exceptional problem-resolution and critical thinking skills with an ability to apply a customer journey lens to operations.

Job Offer

An opportunity to take the next step in your career, leading Global Technology Operations.

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Varsha Barooah 

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