Job Description: - Be the voice of customer within the larger organization and help deliver a great experience across all customers - Build a customer experience team that provides continuous support to customers across different channels ( internal and external customers both) - Devise and implement innovative self-service support strategies that empower and reduce customer service effort. Keep ahead of industry's developments and apply best practices to areas of improvement - Planning. Work with cross functional teams to drive continual improvement in people, technology, processes and service. Establish and test new strategies to improve the customer service experience - Consistent insights to help identify pain points, break points in customer experience and improve products & services - Supervise the support budget and headcount to optimize spend for value and savings - Build a champion team.Recruit, mentor and develop customer service team and nurture an environment where they can excel - Set clear goals, directions, and provide regular feedback to the team - Champion the customer service department. This entails assessing and managing the customer service team to continually improve processes and outcomes - Responsible for service levels & other call centre metrics like AHT, FTR, CSAT etc - Measuring and reporting. Agree priorities and standards and then manage the CS team to deliver them.

Mumbai

Vice President - Customer Service - eCommerce 

Vice President - Customer Service - eCommerce  ,Job Description for Vice President - Customer Service - eCommerce  in ACME Services in  Mumbai for (10-12) years of experience. Apply Now!

Job Description for Vice President - Customer Service - eCommerce  in ACME Services in  Mumbai for (10-12) years of experience. Apply Now!