Vice President - Customer Experience & Success - Manufacturing

Vice President Job opportunity in Bangalore for an experienced individual holding at least 5+ years of experience of working in a startup and expertise in both strategic and hands-on requirements and with excellent understanding of Business Analysis, Process Improvement and deliver awesome user experience!!

Our client is looking for someone who will create the best experiences for the customers across all the platform of the organization and working directly with the CEO, Product Managers, Sales, Marketing, Customer Facing Teams and customers to map end-to-end experiences.

If you feel this is right opportunity for you, feel free to read on and apply.

Location: Bangalore

Your Employer: A leading, global smartphone manufacturer having presence in 50+ countries.

You will be Responsible For:

- Conceptualizing, rationalizing and execution of multiple simultaneous projects to deliver world class customer/user experience at the organization

- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

- Develop and implementing a vision and strategy for the Customer Experience functions to amaze our customers, keep them satisfied, and secure long-term partnerships

- Working directly with the CEO, Product Managers, Sales, Marketing, Customer Facing Teams and customers to map end-to-end experiences.

- Synthesizing feedback from multiple areas (usability testing, customer feedback, runtime usage metrics) to discover customer insights and optimize current and new experiences

The successful candidate:

- An MBA or a commerce graduate from leading B-schools with 5+ years experience in working in a startup and experience of working in leading customer-facing organizations

- Excellent communication and presentation skills

- Possess sharp insights into HNI user needs in India Region

- Strong business, financial and operational acumen with a focus on building scalable systems that improve productivity and provide increased visibility into progress against key objectives

What is in it for you?

- Exceptional career growth.

- Opportunity to work with globally competitive firm.

- An opportunity to define, lead and coordinate the operations of the company.