Organization- A Leading US Financial Organization ( Captive unit in India).  Job Title- Vice President- Customer Contact Centre  Location- Bangalore/ Mumbai  Compensation-Open to Discussion  The organization is the largest independent mortgage loan servicer in the United States and the fifth largest overall mortgage servicer. It is publicly traded (NYSE:OCN) and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications. Over the past few years, it has enjoyed significant growth in its loan servicing portfolio and market capitalization, largely as a result of successfully integrating servicing platforms acquired from large financial institutions.  JOB SUMMARY:   The role will report to SVP Call centre operations and will have responsibilities not limited to, but ranging from project management, administrations and people management. VP CCC will partner closely with executive management team to chart future growth and strategic response to Ocwen services.   ESSENTIALS JOB FUNCTIONS:  - Create a departmental mission and vision aligned to organization goals and cascade them to the overall CCC organization  - Analyzer and strategize to eliminate root cause of defects and variances in performance variations  - Provide and implement recommendations to enhance performance, improve efficiencies via automation and reduce variability  - Complete, develop, implement comprehensive control reporting to ensure all policies, procedures, timelines and external compliance requirements are adhered to and achieved.  - Present monthly and quarterly operational review reports to executive management  - Create culture that thrives on inclusive meritocracy, Continuous improvement and build capabilities within CCC  - Maintaining awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards, and so forth  - Team builder with the ability to inspire and develop talent  POSITION QUALIFICATIONS (EDUCATION AND/OR EXPERIENCE AND SKILLS)  - Post Graduate degree in Management from an accredited university   - 15+ years experience with exposure in developing and leading operations from BFSI or BPO vertical or captive customer relationship management group.  - Demonstrated ability to translate and implement Service Level Agreements into clear, repeatable, easy-to-use instructions.  - Ability to lead an organization in a highly dynamic environment with a geographically dispersed employee base  - Exhibits tenacity and creativity in addressing current challenges as well as the ability to look around the corners to anticipate and proactively address future challenges  - An accomplished operator and self-starter and displays the persuasiveness, decisiveness and competitiveness necessary to achieve business goals  - Excellent organizational skills, attention to detail, and flexibility as well as the ability to work effectively with global cross-functional teams in a fast-paced environment  - Experience in managing multiplication teams ( APAC, US)   JOB COMPETENCIES   - Strong analytical Thinking  - Capability management   - Decision making skills  - Good client relationship management and sales skills  - Result Orientation  - Flexibility  - Negotiation Skills

Mumbai

Bangalore

Vice President - Customer Contact Centre - Captive Unit - BFSI 

Vice President - Customer Contact Centre - Captive Unit - BFSI  ,Job Description for Vice President - Customer Contact Centre - Captive Unit - BFSI  in Retrospectus HR in  Mumbai Bangalore for (12-20) years of experience. Apply Now!

Job Description for Vice President - Customer Contact Centre - Captive Unit - BFSI  in Retrospectus HR in  Mumbai Bangalore for (12-20) years of experience. Apply Now!