Vice President - Client Services - Advertising - Film & Video Production Business

About the company :

Hiring for a premier Brand Film and Video production company based in Bangalore, with a global production network. Creating over 1000+ videos every year, they're the go-to for big brands and top-notch advertising agencies, providing end-to-end film and video production powered by cutting-edge technology. They strategize campaigns, craft concepts, script, and produce films and videos across formats, locations and industries.

Our client powers big brands with technology-enabled end-to-end film and video content services. From ad films, digital films, branded content, CSR documentaries and web series, their film production services cater to a range of communication needs and deliver stories that win over audiences.

Location : Bangalore

Experience & Qualifications :

- Min 12 years of experience leading a Client Servicing team within Advertising/ Creative/ Communication agencies.

- Should have worked with global clients/ brands in a similar role

Must Have Experience :

- Proven ability in achieving or exceeding revenue goals of 15cr - 30cr annually.

- Should have successfully managed key global and domestic accounts.

- Demonstrated expertise in strategic thinking and problem-solving for key accounts.

Key Deliverables:

1. Strategic Key Account Management

- Develop and execute goal-oriented strategies to effectively manage key accounts nationally and globally, aligning with revenue goals and customer segments.

- Proactively network and cultivate deeper relationships with key accounts, positioning the company as a trusted strategic advertising partner.

- Identify and capitalize on larger opportunities, leading the team in successful pitches for additional business.

2. Team Leadership and Operational Excellence:

- Recruit, train, mentor, and manage a high-performance team, consistently delivering exceptional results.

- Create and maintain comprehensive client databases and documents, overseeing records of pitches, orders, invoices, collections, and margins.

- Generate insightful monthly reports, ensuring compliance with company policies, procedures, and regulatory requirements while effectively managing team budgets.

3. Operational Efficiency and Client Servicing:

- Monitor service standards and ensure the team follows efficient processes on all projects, maintaining high-quality client servicing across regions.

- Collaborate closely with other departments to ensure timely and efficient delivery of client needs on a global and national scale.

- Monitor client feedback and proactively leverage it to enhance service delivery and exceed client expectations.

4. Continuous Improvement and Industry Awareness:

- Develop and implement innovative servicing, inside sales, and business development strategies to enhance market positioning, client satisfaction, and retention in the advertising industry.

- Stay up-to-date with the latest industry trends and best practices in client services, continuously improving processes and offerings to meet evolving client needs and expectations.

Candidate Skills Required:

- Ambitious and driven to achieve excellence.

- Should be a people person, values long term relationships within the team and with clients.

- Must possess excellent communication and interpersonal skills.

- Should be cost-conscious and proficient with spreadsheets.