About Us :&nbsp; - We are a global customer experience management firm, headquartered in Mumbai and with operations in North and South America, Asia Pacific and Europe. - We help our clients manage their customers experiences so that they can provide their entire teams with an improvement system that allows them to take action to increase sales, customer loyalty, in-store execution and market share. - Our job is to get improvement in our client's customer experiences across. Our smart use of technology provides speedy, accurate results which are actionable. - The benefits clients get from working with us are increases in their sales, profitability and customer loyalty. - Our clients have high expectations of us, as we do of our own team members. Roles &amp; responsibilities : - Managing accounts like a ninja - Know your clients inside out and be more than just a SPOC to them. Be the person who identifies their needs and goes the extra mile to meet them. Have a clear strategy ahead for each of your accounts in order to achieve maximum potential. - Getting in new business - We'd want you to fully understand the value created by the Customer Experience industry and pitch the same to prospective clients. It will fall under your realm of responsibility to identify new channels of growth, and devise and execute appropriate strategies to get them on-board. - Identifying and bridging white spaces in client accounts - Be on a constant lookout for your accounts- unmet needs and find a way to fulfill them. As an expert of our industry as well as of your individual accounts, you should be able to identify opportunities for further engagement with the clients that others may miss. Maintain revenue ledgers - We want you to be in-charge of the complete revenue information for all your accounts. This also includes overseeing and ensuring an invariably regular invoicing cycle. - Our ideal Client Engagement person be like - A star communicator: If you can read straight through the ambiguities of other people's communication, connect with them at their wavelength and explain the most complex of matters in a way that a five-year old would understand, you- re already half way there. - A badass presenter: Can you make ultra-engrossing PowerPoint presentations or create Excel models that get the point right through? - Extremely analytical: If you love numbers and are excited about the hidden treasures in large datasets, you'll be a brilliant fit. Someone with minimum 4 years of experience In addition, if you have previously worked in the Customer Experience industry in a client-facing role, it will be a huge plus. The perks of working with us - Our work culture supports a great degree of flexibility and freedom - we're always welcoming of a new idea or an unconventional way of doing things - You'll get a serious lot of exposure to a variety of industries ranging from a spa parlor to a search-engine giant - You stand a good chance of International travel as we are rapidly growing on a global scale

Mumbai

Vice President - Client Engagement - Customer Experience Management Firm 

Vice President - Client Engagement - Customer Experience Management Firm  ,Job Description for Vice President - Client Engagement - Customer Experience Management Firm  in Ahaan Consulting in  Mumbai for (4-9) years of experience. Apply Now!

Job Description for Vice President - Client Engagement - Customer Experience Management Firm  in Ahaan Consulting in  Mumbai for (4-9) years of experience. Apply Now!