Vice President - Capability Development - BPO

Key Responsibilities:

- Strategic Leadership: Develop and implement strategic plans to achieve departmental/divisional objectives aligned with the overall company strategy. Identify growth opportunities, market trends, and potential risks, and adjust strategies accordingly.

- Team Management: Provide leadership, guidance, and mentorship to the team, fostering a culture of high performance, accountability, and continuous learning. Promote teamwork, collaboration, and open communication to maximize productivity and engagement.

- Operational Excellence: Oversee the day-to-day operations of the department/division, ensuring efficiency, quality, and compliance with relevant regulations and industry standards. Implement best practices, streamline processes, and optimize resource allocation to drive operational excellence.

- Develop and execute a strategic vision for leadership development aligned with the organization's overall goals

- Collaborate with senior leaders to identify leadership development needs and ensure alignment with business objectives

- Design and implement leadership development programs that encompass various levels of leadership within the organization

- Cross-functional Collaboration: Collaborate closely with other departments/divisions and senior leadership to align goals, share resources, and drive cross-functional initiatives. Foster strong relationships and promote collaboration to achieve company-wide objectives.