Key Account Manager at Mastermind Network
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Vice President - BPO Operations - Financial Services (11-19 yrs)
We are looking for Female candidates for BPO Operations for a Financial Services at Pune
Desired Candidate Profile
Experience : 12 +
- Responsible for handling the whole mortgage operations and customer service delivery
- Handling a large number of team.
- Handles end to end processing for Banking Customers starting from Onboarding, Account maintenance, Closures & Customer Data operations.
- Managing process performance in line with agreed SLA and targets
- Experience with leading Financial Services BPOs/Large BPO setup
- Managing regulatory requirements, delivering Business initiatives, owning the key strategic priorities
Industry : Financial BPO / Call Centre
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Mortgage or secure lending Operations