Vice President/Associate Vice President - Loyalty Program Head - Visa Processing Firm

Company: Visa Processing

Position: Head - Loyalty Program

Designation: Vice President / Associate Vice President

Location: Mumbai

Reporting : COO - B2C

Areas of Responsibility & brief description

- Define the yearly targets and objectives for & ensure the achievement of EBIT and revenue targets for the department

- Create a Training Budget for the organisation & ensure effective use formulate business strategies to promote existing products & services

- Tap in to in house knowledge and structure with at least 70% weightage and allocate 30% weightage from outside tie ups with privilege lounges and various benefits programs

- Well versed in building new channels through travel agencies, online, call centres and walk in applicants

- Conceptualize new privilege products or services and ensure conversion of concepts into product implementations

- Should be able to motivate existing customers into renewing the program

- Should have a clear knowledge of identifying opportunities, globally

- Ensure self & team development both in personal & professional space

- Create a self-sustaining training function by providing & outsourcing training & related services in the open markets & develop this a business line for the organisation

- Judicious use of natural resources

- Shall adhere to the environment health and safety policy/objectives and guidelines of the organization

Indicative KRAs/Budgetary and Revenue Responsibilities:

- Achievement of EBIT Target for the department

- Identify new sources of Privilege program parameters

- Achieve target numbers for enrolments and sign ups

- No Non-Compliances in any external and internal audits

HR Femina