Vianaar Homes - Manager - CRM

Roles and Responsibilities:

- Be the face of brand Vianaar for the customer.

- Resolve their issues/queries concerning design, project, construction etc.

- Provide a consistently delightful experience from after sales and before possession - (Enhance the post sales experience).

- Responsible for the end to end customer contact processes and their associated customer experience to improve efficiency and reduce complaints.

- Coordination with various departments in the organization on the client queries.

- Wishing/sending flowers to the clients on the birthdays/anniversaries.

Key Attributes : 

1. Must be passionate about delivering impeccable customer service

2. Must have excellent conversational and interpersonal skills.

3. Must have excellent communication skills.

4. Must have pleasant and friendly personality.