General Manager - Digital Projects (Diversity Profile preferred) Purpose of the role : To develop and implement significant digital projects, maintain BAU Website Operations raising revenues from our UK client government website working closely with AMT colleagues. Profile - Roles and Responsibilities: Areas of Responsibility & brief description 1. Design and implement digital projects within budget and time requirements 2. Achieve revenue objectives for the website and monitor progress 3. Develop an integrated customer experience ensuring appointment booking and payment gateways are maximised 4. Analyse user behaviour, customer insight and marketing analytics metrics to drive development and AMT interaction 5. Generate innovative ideas to increase web traffic 6. Collaborate with internal teams to ensure consistency of the global product 7. Suggest new optimization methods to improve customer experience 8. Ensure web best practices are delivered 9. Train internal teams to use digital technologies Indicative KRA- s/Budgetary and Revenue Responsibilities 1. Revenue objectives in line with project objectives 2. Customer satisfaction score in line with benchmark and above 3. Achieve UKVI client SLAs 4. Ensure successful implementation of projects - on time and budget as established 5. Audit & Compliance - in line with InfoSec, GDPR, accessibility standards 6. Monitor and control budgets and expenses Key Interactions within and outside of VFS Global External 1. Development Partner 2. Sitecore 3. UKVI Internal 1. Digital Team 2. AMT 3. IT team 4. Business Operations 5. Infrastructure Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude) Education: BS/MS degree in Marketing, Digital technologies or relevant field Experience: 1. Proven experience as a head of digital / senior e-commerce manager 2. Solid experience with web-based technologies and digital technologies 3. Understanding of how digital channels work 4. Experience building scalable and secure platforms 5. Experience working in matrix organisations Knowledge & Key Skills: 1. Excellent interpersonal and team management skills 2. Familiarity with Google Analytics, Jira and Confluence 3. Hands on experience with SEO and CMS software 4. Strong analytical skills 5. Solid project management and organisational skills Competencies/Personal Attributes Behavioural Competencies: 1. Entrepreneurship 2. Quality & Service Orientation 3. Teamwork & Collaboration 4. Diversity Sensitivity 5. Personal & Professional Development 6. Delivering Results 7. Communication 8. Networking 9. Leadership Functional Competencies: 1. Vendor Management 2. Audit 3. Project Management 4. Problem Solving

Mumbai

VFS Global - General Manager - Digital Projects 

VFS Global - General Manager - Digital Projects  ,Job Description for VFS Global - General Manager - Digital Projects  in VFS Global Services in  Mumbai for (10-18) years of experience. Apply Now!

Job Description for VFS Global - General Manager - Digital Projects  in VFS Global Services in  Mumbai for (10-18) years of experience. Apply Now!