- To ensure speedier Resolution and Control   - To undertake full responsibility to meet and deliver expected SLA's - drive efficiency measures to yield cost reduction for the region   - To work in tandem with local Ops/BD teams - exploring newer business opportunities for IS related work   - To ensure enhancement of VFS Global In-House setups   - Cost budget control for Contact Centre spend within the region   - Contact center solution designing and meeting Information Security/Legal compliance   - Transition and Quality/Training activities for Contact Center related within the region   - Enhance VFS Global in-house setups within the region   - Manage and Deliver Contact Center related SLA/KPI within the region   Indicative KRAs/Budgetary and Revenue Responsibilities   - Overall Budget of all Outsourced Contact Centres within the region responsible for to be met at all times.   - Providing the region a strong chance of a successful bid by demonstrating exceptional performance of existing business in terms of SLAs, KPIs, CSAT, Quality, Process Improvements, Quality Driven projects, etc.   - Identifying areas for Cost Reduction for the regional Contact Centre setup.   - Ownership of strictly meeting budgets for all NEW roll-outs in the region.   Education:  Education: Minimum: Bachelors in any field (preference to candidates with MBA degree from prime institutes)   Additional: Post graduate or global equivalent degree   Six Sigma certified (at least GB) is required   Experience: 10 + years(Mandatory) of experience in large BPO setup, anywhere in the world handling International processes (preference to Telecom verticals)   Knowledge & Key Skills:   - Six Sigma certified   - COPC trained and hands-on experience   - Thorough understanding of Contact Centre Connectivity and Technology is desired   - Excellent knowledge of Contact Centre telephony and IT/Telecom design   - Clear and Complete understanding of Contact Centre overall Business Operations, various functions, financials   - Outstanding communications skills & Vendor negotiation skills   - People management skills should be an inherent quality

Mumbai

VFS Global - Deputy General Manager - Information Services 

VFS Global - Deputy General Manager - Information Services  ,Job Description for VFS Global - Deputy General Manager - Information Services  in VFS Global in  Mumbai for (10-13) years of experience. Apply Now!

Job Description for VFS Global - Deputy General Manager - Information Services  in VFS Global in  Mumbai for (10-13) years of experience. Apply Now!