VFI SLK - Manager - Learning & Development - Operations

Manager- L&D ( Operations)

Job Description:

- Learning Needs

a. Training need identification in areas of Functional, Process and Behavioral trainings

b. Acts as single point of contact for "all trainings" - plan, execute and regular report out to leadership on learning progress

c. Understand the knowledge management framework for managing and sustaining knowledge - includes SOP documentation, remediation and refresher programs

d. Standardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications

e. Develop content and facilitate sessions to new hires and existing colleagues - Foundation/Domain, Process to freshers up to mid-level managers

f. Assess the success of learning offerings and help employees make the most of learning opportunities

- Knowledge Transfers (KT) for New Transitions

a. Collaborate with Operations and onshore to design Knowledge transfer framework

b. Create KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)

c. Ensure training coverage is appropriate, identify learning gaps, liaise with onshore and offshore SMEs to ensure mitigation steps are in place

d. Continuous monitoring, tracking, and reporting of progress across training

Requirements :

- Should have led Knowledge Transfers (KT) for New Transitions

- Experience in areas of Operations - Retirement Services or Employee Benefits or Finance and Accounts or Investment Management domain in US market will be given preference

- Expertise in managing end to end learning needs of a Business Unit/LOB

- Excellent interpersonal, communication, and organizational skills

- Ability to work cohesively with onshore, offshore and shared services teams

- Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing

- Proficient in MS Excel, Dashboards and PowerPoint

- Willingness to be hands-on in getting the work done as needed and able to identify, leverage and manage resources from multiple sources, including the business

- Stay abreast of training and development research and industry trends: Deploy best in class learning practices

- Partner with vendors partners to facilitate the learning needs for the business

- Partners with the business to assess learning requirements using Training Needs Identification (TNI) methodologies

- Develop training programs based on outcomes of TNI

- Leverage available resources (global and internal), Subject matter experts, vendor partners to deploy meaning learning solutions

- Well versed with Project management skills to plan, monitor and report status of learning projects & initiatives

- Experience in using LMS and SharePoint would be an added advantage

- Use learning analytics to derive meaningful insights from learning data

- Manage Logistics - room bookings, sending invites to participants, rollout surveys

Experience :

- 6-10 overall experience, of which over 3-6 years of experience should be in learning and development role.

- Hands-on experience in leading knowledge transfers for new transitions

Education :

- Postgraduate/Graduate from a reputed institute

Other Requirements :

- Flexible work schedule will be required - the individual must be willing to work in US shifts as per the business need

- Should be to work out of office in person