VFI SLK - Manager - Learning & Development - IT Domain

Manager- L&D (IT)

Job Description:

- Learning Needs:

- Training need identification in areas of technical trainings

- Acts as single point of contact for "all trainings" - plan, execute and regular report out to leadership on learning progress

- Understand the knowledge management framework for managing and sustaining knowledge - includes SOP documentation, remediation and refresher programs

- Standardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications

- Develop content in collaboration with IT SMEs and facilitate sessions to new hires and existing colleagues to freshers up to mid-level managers

- Assess the success of learning offerings and help employees make the most of learning opportunities

- Knowledge Transfers (KT) for New Transitions

- Collaborate with Technology and onshore to design Knowledge transfer framework

- Create KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)

- Ensure training coverage is appropriate, identify learning gaps, liaise with onshore and offshore SMEs to ensure mitigation steps are in place

- Continuous monitoring, tracking, and reporting of progress across training

Requirements :

- Should have led Knowledge Transfers (KT) for New Transitions

- Experience in areas of Operations - Retirement Services or Employee Benefits or Finance and Accounts or Investment Management domain in US market will be given preference

- Expertise in managing end to end learning needs of a Business Unit/LOB

- Excellent interpersonal, communication, and organizational skills

- Ability to work cohesively with onshore, offshore and shared services teams

- Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing

- Proficient in MS Excel, Dashboards and PowerPoint

- Willingness to be hands-on in getting the work done as needed and able to identify, leverage and manage resources from multiple sources, including the business

- Stay abreast of training and development research and industry trends: Deploy best in class learning practices

- Partner with vendors partners to facilitate the learning needs for the business

- Partners with the business to assess learning requirements using Training Needs Identification (TNI) methodologies

- Develop training programs based on outcomes of TNI

- Leverage available resources (global and internal), Subject matter experts, vendor partners to deploy meaning learning solutions

- Well versed with Project management skills to plan, monitor and report status of learning projects & initiatives

- Experience in using LMS and SharePoint would be an added advantage

- Use learning analytics to derive meaningful insights from learning data

- Manage Logistics - room bookings, sending invites to participants, rollout surveys

Experience :

- 6-10 overall experience in IT, of which over 3-6 years of experience should be in learning and development role.

- Hands-on experience in leading technical learning programs and facilitation

Education :

- Postgraduate/Graduate from a reputed institute

Other Requirements :

- Flexible work schedule will be required - the individual must be willing to work in US shifts as per the business need if required

- Should be to work out of office in person