Vetic - Program Manager - Medical Exellence

Job description :

- Vetic is looking for a self-driven, customer-obsessed individual to help us make the best Pet care Ecosystem in India.

- If you are an expert in managing multiple stakeholders, setting up processes and having a strong customer-centric approach, then this is the role for you.

- We are seeing monthly 2X growth since inception. So expect a very high-growth environment and the complexity associated with it.

- You will closely work with founder, CXOs and HODs to strategize Vetic's new initiatives for improving operations and customer experience.

Responsibilities :

- Plan, strategize, create the operation processes to scale the clinic business to multi-cities across India.

- Build the customer success metrices and devise and execute plans to capture the VOC.

- Conduct customer surveys, and study customer feedback to identify areas of improvement in pet parents experience.

- Maintain and program manage a charter of initiatives. Track progress along each initiative and ensure the completion. Measure the impact of each initiative.

- Co-ordinate with internal stakeholders and Product & Tech team to implement changes.

- Setup strong processes to ensure implementation of initiatives to improve pet parents experience at scale

Who may be best placed for success in this role?

- Candidates who resonate with the introduction.

- Candidates with experience at high-growth startups, especially in central roles